Welcome to Technology Services
Welcome to Technology Services! We are honored to support the stakeholders of the Brentwood Union School District. Our goal is to provision, integrate, and maintain premium technology solutions and provide unparalleled support to facilitate effective teaching and learning in the digital age. Please check our page regularly for news and updates pertaining to Technology.
Support
The Technology Department offers support to BUSD staff through the online ticketing system called Incident IQ.
Please submit a support ticket rather than emailing IT staff directly. This system enables us to track issues and solutions effectively, ensures your request is assigned promptly, and guarantees it reaches the correct team member based on the specific issue and your school site.
All BUSD staff members have an IIQ account. It is easy to log in using your district Google account by clicking on Google SSO to enter a work order.
For instructions on how to submit an IT Request, click here.
Please enter an Incident IQ work order using the link below.
Staff Help Videos
Quick Links for Staff
Tips, Tricks, and Fixes
We have had several calls regarding Juno speakers with frozen LED screens resulting in staff not being able to adjust the volume. While the Technology department is always happy to help, we have had multiple staff members ask us how to recalibrate these units. While we do not expect you to fix this yourself, we also don't want to hold back staff members who would like to resolve the issue immediately.
Problem-- "My FrontRow Juno Speaker has a frozen LED screen, and I can't adjust the volume...."
To remedy this situation, you can re-calibrate your Juno tower by completing the following steps shown in the video below...
Tech User Agreements
Student Tech User Agreement (English) | Student Tech User Agreement (Spanish) Staff Technology User Agreements AR 4040 BP 4040